Refunds

Credit packs

Within 14 days of buying a pack, if you have not used any of its credits, we refund it in full.

Once credits from a pack have been used, that pack is not refunded, except for the film problems below.

Monthly plans by card

Cancel at any time from the link in your receipt email. You keep the plan until the end of the month you have paid for, and you are not charged again.

Within 14 days of your first payment for a plan, if you have not used any of its credits, we refund that payment in full.

If you were charged after you cancelled, we refund that charge in full.

Plans and packs paid in USDC

The same rules apply. A refund is sent in USDC on the Base network to the address that paid, for the amount we received. A transfer on a blockchain cannot be reversed, so a refund is always a new transfer from us.

If you sent the wrong amount, or to an old payment request, write to us with the transaction hash and we credit it or send it back.

A film that does not work

If a film you spent credits on cannot be drawn, or our quality checks hold it and it cannot be fixed, tell us and we put its credits back.

What a refund does

Card refunds go back to the card you paid with, through Dodo Payments, our merchant of record. Your bank usually shows them within 5 to 10 working days.

The credits that purchase added are taken back from your balance. A refunded plan ends, and films made after that carry the free corner line again.

How to ask

Email hello@wobbles.video from the address you signed in with, and include the receipt or the transaction hash. We answer within 3 working days.

Please write to us before disputing a charge with your bank; it is faster for you.

Nothing here takes away rights you have under the law where you live.